Job Overview
You will be working closely with our customers to develop, deliver and co-ordinate housing management and well-being support to a small number of Families who have experienced multiple disadvantage. You will join a small, dedicated team who are passionate about supporting Customers working with a Trauma Informed Approach. You will play a key role inducting new Customers to the service, providing advice and guidance to prepare them for independent living in their own tenancy. You will be responsible for carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding reporting repairs and maintenance.
Safeguarding & Equality
We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. If you require any reasonable adjustments to support your application or interview experience, please let us know.
If you are a recruitment agency, please note we operate a PSL and do not take cold calls. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.
Responsibilities
You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers. Ideally you will have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you have previous experience supporting Customers facing multiple disadvantage. Ideally you will be a confident I.T. user and a confident communicator that can influence in a positive manner when required. A good knowledge of the benefits system would be desirable but not essential.
Requirements
An Enhanced with Barring check is mandatory for this position. Experience supporting multiple disadvantaged customers and knowledge of housing management best practices are essential.
Benefits
We offer a comprehensive benefits package including:
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%
* Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs - up to £500 saving per year
* A bonus scheme for all colleagues at 2%
* Training and development
* Extra perks including huge discounts and offers from shops, cinemas and much more
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