About THRIVIN
THRIVIN is building the uniform for disciplined women.
We create premium performance gymwear designed for women who train with intent and expect more from themselves and from what they wear.
As we scale, operational excellence becomes a competitive advantage.
We are building the infrastructure behind the brand — and this role will be central to it.
The Role
We’re hiring a Director of Operations to take full ownership of THRIVIN’s operational ecosystem.
This role will oversee and integrate:
* Customer Support
* Stock & Inventory
* Buying & Sourcing
* Garment Tech
* Product & Design Operations
* Supply Chain
You will be responsible for designing, building, and leading the systems that allow these functions to scale efficiently.
This is a senior, high-impact role.
We are looking for someone who has seen scale, built structure, and knows what “good” looks like.
What You’ll Be Doing
End-to-End Operational Ownership
* Own performance across all operational functions
* Ensure alignment from product creation through to customer delivery
* Drive consistency, accountability, and execution across teams
Systems & Infrastructure
* Design and implement scalable operational systems
* Replace manual, reactive processes with structured workflows
* Build the foundation for efficient growth across all departments
Supply Chain & Product Flow
* Oversee the full lifecycle from development to production to delivery
* Improve supplier performance, timelines, and reliability
* Drive inventory planning, forecasting, and stock efficiency
Customer Experience Operations
* Oversee customer support structure and performance
* Ensure operational decisions improve customer experience
* Solve root‑cause issues, not just surface‑level problems
Leadership & Team Development
* Lead and develop department owners across each function
* Set clear KPIs, reporting structures, and accountability
* Build a high‑performance operations culture
Cross-Functional Leadership
* Partner closely with ecommerce, product, and leadership
* Ensure operations supports commercial and growth objectives
What We’re Looking For
* 5+ years experience in operations, supply chain, or product‑led roles
* Strong background in DTC, ecommerce, or fashion/activewear
* Proven experience scaling operations in a high‑growth environment
* Experience managing multiple functions and senior team members
* Deep understanding of supply chain, buying, and product operations
* Strong systems thinker — able to build structure from complexity
* Highly commercial with a focus on margin, efficiency, and performance
* Confident decision‑maker with strong leadership presence
* Comfortable operating both strategically and hands‑on
What Success Looks Like
* Operations are structured, predictable, and scalable
* Clear systems replace reactive, manual processes
* Product launches and supply chain run smoothly and on time
* Inventory is well managed and aligned to demand
* Customer experience is consistent and high‑quality
* Teams are accountable, aligned, and high‑performing
Why Join THRIVIN
* Build and own the operational backbone of a global brand
* Work across product, supply chain, and customer experience
* High ownership, high impact role
* Be part of a fast‑scaling, performance‑driven team
To Apply
Please include:
* Experience managing multi‑functional operations teams
* Examples of systems or processes you’ve built or scaled
* A short note on how you approach operational excellence at scale
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