Join to apply for the Repairs Systems & Application Analyst role at RHP Group
Base pay range
This range is provided by RHP Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
* Provide 2nd and 3rd line support for RHP Home’s core repairs systems, primarily Totalmobile and related scheduling and job management tools, ensuring alignment with RHP policies, service standards, and health & safety requirements. Maintain key repairs reference data (e.g., Schedule of Rates, trade skills, regions, technicians, teams, and workstreams) to ensure jobs are raised, allocated, and costed correctly.
* Investigate and resolve system and data issues impacting the repairs service, diagnosing root causes and preventing recurrence.
* Monitor system performance and data quality, using system capabilities and insight to support continuous improvement and service redesign, addressing issues such as appointment optimisation, productivity gains, and WIP reduction.
* Support integrations between Totalmobile and other core systems ensuring data flows are accurate and timely.
* Work with the IT Service Desk to triage and resolve repairs-related incidents and requests, ensuring they are handled in line with SLAs and with clear communication to users.
* Support system upgrades, patches and configuration changes for repairs technology, following change management processes and ensuring robust testing, including UAT with the repairs service.
* Create and maintain clear technical and user documentation, including process maps, configuration records, runbooks and "how to" guides for planners, supervisors and technicians.
* Provide training, coaching and floor‑walking support to new starters and existing staff when new functionality, workflows or devices are introduced.
* Work with suppliers (especially Totalmobile) to manage support cases, elevate complex issues and plan product roadmap changes that impact RHP Home.
* Support projects related to RHP Home (e.g. new workstreams, changes to repair policies, mobilisation of new teams, or contractor / DLO model changes) by providing expert input on systems and data.
* Work with third‑party suppliers to manage application support, enhancements and roadmaps.
Qualifications
* Knowledge of reporting and analytics tools (for example SQL, Power BI or similar) to support operational insight and performance improvement
* Experience of working in social housing or a related sector, with an understanding of repairs‑related regulation, compliance and health & safety. Working within a Direct Labour Organisation(DLO) or in‑house maintenance service
* Strong troubleshooting skills with a logical and analytical approach to problem solving, including the ability to analyse data to identify patterns and root causes
* The ability to translate operational requirements from planners, supervisors and technicians into system configuration, workflows and practical solutions
* Understanding of ITIL processes, including incident, problem and change management
* Working effectively with both technical and non‑technical stakeholders, explaining technical concepts in plain language
Desired qualifications
* Hands‑on experience with Totalmobile in a housing, repairs or field service context
* Experience with housing or asset management systems and repairs modules
* Experience of system integrations and APIs, particularly between operational systems and housing, finance or data platforms
Key behaviours
* Demonstrate resilience and perform at your best, particularly under service pressure or when systems affect front‑line delivery
* Take ownership and be tenacious in finding solutions and delivering outcomes for customers and colleagues
* Role model RHP’s values and behaviours, acting with honesty and integrity
* Work collaboratively across RHP Home and Technology, engaging subject matter experts to validate findings
* Stay organised and detail‑focused, prioritising effectively to meet deadlines in a fast‑paced environment
* Remain curious, bringing new ideas that develop you and improve customer and colleague experience
* Demonstrate inclusive behaviours by respecting differences and valuing others’ perspectives
Seniority level: Not Applicable
Employment type: Contract
Job function: Analyst and Information Technology
Industries: Housing and Community Development
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