Assistant Manager, Carvela Metro Carvela, deeply rooted in Italian heritage, leads the way in premium accessories with shoes and bags designed in the heart of Milan by women, for women. Each product reflects our commitment to exceptional design and comfort, with every collection thoughtfully designed. Our brand is shaped by timeless style and a design philosophy that empowers women of all ages to feel their best. Made with high-quality materials and shaped by Italian-inspired silhouettes, our collections are created to work as hard as the women who wear them. WE NEED YOU TO: Ensure service standards are consistently met in your store, through regular team motivation, training and development Be a mentor for your team by demonstrating service standards and leading by example Ensure store and company sales targets are consistently achieved by setting a monitoring these for your store and team Regularly monitor teams KPI’s and performance, putting plans in place for further development as and when needed alongside the store manager Ensure operational objectives of the store and company are upheld and maintained Ensure all policies and procedures are consistently maintained through high standards of compliance at all times Regularly update the store manager on trade and team performance Support your manager with recruitment and onboarding talent for your store, whilst working with the HR talent team Maintain a high-performance team through regular one- to-one meetings. Build and maintain excellent customer relationships for repeat business Support the store manager to maintain staff rota, remaining reactive to trading patterns, Christmas & sales Monitor and manage stock deliveries Work with head office merchandising team to ensure restock accuracy Coordinate store stock take and main stock accuracy standards Organise and execute impactful store promotions to boost overall sales for store Protect the Kurt Geiger brands and ensure all team members meet personal presentation standards and policies. Ensure your team maintains excellent visual presentation of store which is consistent with company/VM guidelines Keep up to date with new fashion trends Be an ambassador for your team and store Requirements Previous retail management experience Strong understanding of fashion trends and brands Possess a strong sense of leadership Excellent communication skills Maintain the ability to stay composed during stressful situations Ability to create and sustain great relationships Experience in setting team targets and driving sales To be immaculately presented and representative of the brand Benefits Competitive basic hourly rate Generous bonus structure Amazing employee discounts Fabulous shoes!