Careermakers Recruitment are currently looking for a number of Customer Service Assistants on a temporary basis to join our ever growing client based in the heart of Wigan, WN5.
Responsibilities
* Respond promptly to customer inquiries via phone, email, chat ect.
* Process all types of customer orders from receipt through to after-sales enquiries.
* Provide accurate information regarding financial services and products.
* Assist customers in navigating our systems and resolving any issues they may encounter.
* Liaise with delivery partners to track and trace parcels on behalf of customers.
* Collaborate with other departments to ensure customer satisfaction and efficient service delivery.
* Record all customer interactions and order updates accurately and consistently.
* Analyse customer feedback to identify trends and areas for improvement.
* Uphold company policies and procedures while delivering exceptional service.
Requirements
* Proven experience in a customer service role.
* Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
* Strong analytical skills to assess situations and provide appropriate solutions.
* A proactive approach to problem-solving and the ability to work independently as well as part of a team.
* A positive attitude and a commitment to providing outstanding customer service. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Service Representative.
Job Types: Full-time, Temp to perm
Benefits:
* Canteen
* Free parking
* On-site parking
Work Location: In person