Job Description
Job Title – Customer Service Agent (Repairs)
Location – Ashford, Kent
Contract – Temporary
Hours – Full Time (Monday to Friday)
Salary – £16.27 per hour (LTD rate)
Role summary –
We are currently recruiting on behalf of a local authority for a Customer Service Agent to join the Repairs team. The successful candidate will provide high-quality administrative and customer service support in a fast-paced environment. This role involves processing and scheduling repairs, liaising with contractors and operatives, and ensuring accurate record-keeping and efficient communication with stakeholders.
Key Responsibilities:
1. Process and schedule repair requests, including manual intervention when needed.
2. Handle incoming customer calls and emails professionally and in line with service targets.
3. Maintain and update internal systems to ensure accuracy and avoid backlogs.
4. Liaise with contractors to ensure timely and satisfactory completion of works.
5. Support the Repairs Team with administrative duties such as invoicing and surveys.
6. Identify risks or concerns and escalate to management where appropriate.
7. Ensure compliance with data protection, health & safety, and safeguarding policies.
8. Provide cover for other functions across the organisation as required.
Requirements:
9. 5 GCSEs (or equivalent), including Maths and English at grade 4 or above.
10. Previous administrative experience, ideally in a housing or repairs environment.
11. Strong communication and organisational skills.
12. Ability to manage multiple tasks, work independently, and meet deadlines.
13. Proficient in Microsoft Outlook and other MS Office applications.
14. Customer-focused, resilient, and adaptable.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966
or send an email to George.Westhead@servicecare.org.uk