Overview
This role is on a zero-hours contract but will be for three to four nights a week with the possibility to pick up extra hours to cover holidays. You will be working overnight shifts, from 10 pm until 6:30 am. As a Receptionist for The Belfry Hotel & Resort you will make it your number one priority to deliver an outstanding, lasting impression to all guests arriving and leaving the resort. No task is too big or small when it comes to our guests\' needs.
The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class and home to this year\'s Betfred British Masters. Whether you\'re drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there\'s a place for you in our vibrant team.
The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking a new and exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, 149 additional bedrooms, a state-of-the-art leisure club and a host of other enhancements that elevate the Belfry experience like never before. We were named in the 2024 Caterer\'s Top 30 Best Places to Work, and Springboard\'s 2024 Best Employer. We offer on-the-job coaching & mentoring, in-house training, access to our online learning platform The Belfry Campus, and opportunities for apprenticeships and internal progression.
We prioritise wellbeing with discounted gym memberships and wellness programmes, mental health support and access to funded counselling, comprehensive healthcare schemes, and financial wellness tools. We support sustainable travel, provide free parking, a subsidised taxi service, complimentary meals during shifts, and employee discounts across our resort. Our values focus on making a difference, acting with integrity, working together, and delivering every day.
On-target earnings for this role are £12.80 per hour, comprising a base hourly rate of £12.21 plus a qualified estimate of £0.59 gratuities per hour.
Responsibilities
* Ensure the efficient running of reception on a daily basis.
* Register guests into the hotel and check them out; deposit valuables into the outlet as required by policy.
* Issue guests keys ensuring that hotel policy is adhered to.
* Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests\' experiences memorable and enjoyable.
Qualifications & Experience
* Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest.
* Experience working in a hotel would be preferred but is not necessary.
* Experience working with Opera is preferred but not essential.
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