To administer and manage Pathlines Pension's business in accordance with regulatory requirements, agreed Service Levels, Company and Team Objectives. The Customer Support Associate role is at the heart of Pathlines Pensions, you will ensure that all the transactions needed for our pension schemes are completed to the highest standards, within the service levels. You will deliver a service to our connections and customers that is second to none. The role requires diligence towards each and every activity and to follow procedures. Each Associate will be responsible to administer all required transactions to a high standard and service delivery by completing all instructions allocated to them by the Customer Account Manager or Service Manager.