Salary
Starting from £24,636
Region
Rotherham
Job category/type
Customer Services
Date posted
16/09/2025
Job reference
REQ21179
Job Title: Generalist Advisor
Reporting to: Service Delivery Manager
Hours: 37.5 hours per week Monday - Friday 9-5 pm ( Part time hours may be considered, please specify hours preferred)
Term: Permanent Position
Location: Office/Outreach settings- Rotherham
Salary: Starting from £24,636
Annual Leave: 30 days (plus bank holidays)
Closing Date: On-going - Applications will be reviewed on receipt, and the vacancy will close once sufficient applications are received. Therefore early application is advised.
Role overview
Citizens Advice Rotherham & District (CARD) is looking for a Generalist advisor to join our busy and friendly Advice team to provide an effective service for clients contacting our local and national services. This is an exciting opportunity to help us meet increasing demand for our advice services in these challenging times.
We are seeking candidates with helpline/busy call centre and customer service experience, to provide high quality information and advice to clients on a wide range of subjects. Training in advice areas will be given to the candidate who can demonstrate a passion for making a difference and the necessary research, customer service and digital skills required for this role. The successful candidate will work in the Advice team, supporting clients via multiple channels including via an inbound telephone service, face to face, during drop in sessions, webchat/emails and within outreaches across Rotherham.
Thank you for your interest in working at Citizens Advice Rotherham and District. This job pack should give you everything you need to know to apply for this role and what it means to work for Citizens Advice.
In this pack you will find:
Section 1: About us
Job Description & Person Specification
What we give our staff
3 things you should know about us
Our Values
Why work for Citizens Advice Rotherham?
Overview of Citizens Advice
Section 2: Application Form
Guidance notes for applicants
APPLICATION PACK
Section 3: Equality, Diversity and Inclusion
Equity, Diversity and Inclusion
Diversity monitoring form