Ervice Delivery Manager - South
Location: On-site, in commuateable distance to Dudley (with frequent travel across Southern UK)
About the Role:
This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence.
Key Responsibilities:
Lead and develop a field-based service team; ensure safety, efficiency, and high performance
Full P&L responsibility for regional service operations
Maintain brand image and high-quality service standards (vans, workshops, staff)
Ensure optimal workforce planning, training, and engagement
Identify upselling opportunities through installed base knowledge
Collaborate closely with sales teams to support service/product promotion
Oversee resource allocation, ProCare profitability, and service delivery excellence
Drive local technical support, first-line intervention, and development programs Key Skills & Experience:
Strong leadership in operational service management
Commercial acumen with P&L and service sales experience
Experience managing logistics, spare parts, and field service tools (e.g., SAP)
Customer-focused with a problem-solving mindset
Understanding of products such as hydraulic lorry loaders
Proven track record in training and developing high-performing teams
Strong interpersonal and communication skillsACS are recruiting for a Service Delivery Manager. If you feel that you have the skills and experience required in this advertisement to be a Service Delivery Manager submit your CV including an outline of your experience as a Service Delivery Manager. It is always a good idea to include a covering letter outlining your experience as a Service Delivery Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Service Delivery Manager role you desire