Service Manager - Radiology
Band 8a
Overview
The post holder will be a driven and enthusiastic individual, providing senior operational leadership across Radiology services, ensuring the delivery of safe, high-quality and efficient services. Working in close partnership with the Head of Radiology, they will support the achievement of performance, workforce, activity, quality and financial objectives, contributing to the effective management of Radiology services in line with national and local standards. They will have a strong background in operational management either in an acute or community hospital setting, with a thorough understanding of Radiology services.
They will work closely with administrative, clinical, nursing and multidisciplinary teams to maintain operational resilience and deliver patient‑centred, compassionate care. They will support service development and improvement programmes, ensuring robust governance, risk management and reporting arrangements.
Responsibilities
* Lead day‑to‑day operational activity for their areas of responsibility, making timely decisions under pressure and prioritising effectively against tight deadlines.
* Contribute to demand and capacity planning through accurate modelling, supporting optimal service configuration and workforce planning using data to monitor trends and inform future staffing needs.
* Manage operational and financial performance, including pay and non‑pay budgets, and ensure compliance with national standards for access, quality and productivity.
* Identify opportunities to enhance efficiency, productivity and value for money, supporting divisional and Trust‑wide improvement initiatives.
* Work collaboratively with clerical and clinical leads to achieve DM01 targets, manage patient tracking lists and maintain patient flow.
* Provide visible leadership, cross‑cover and senior operational support across services to ensure continuity, safety and sustained service effectiveness during periods of increased demand or change.
Service Context
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital, Purley War Memorial Hospital and the new Community Diagnostic Centre in New Addington. CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery‑led birth centre and the Crocus home birthing team. Purley War Memorial Hospital offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery. The New Addington site offers outpatient and GP imaging in x‑ray, ultrasound and CT, alongside various respiratory and cardiology outpatient services, alongside an onsite GP surgery. The Radiology Department is undergoing significant investment in new equipment, with 8 new ultrasound units, a Cone Beam CT dental unit, plain x‑ray room and a CT replacement all occurring within 2025/26.
Contact
Richard Billington, Head of Radiology
richard.billington@nhs.net
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