To support the day-to-day operations of a plumbing business by coordinating jobs, managing customer communication, and ensuring engineers are scheduled efficiently. The role is key to delivering a responsive and organised service to customers. Scheduling & Job Management Schedule and dispatch plumbers for reactive and planned works (e.g., leaks, boiler issues, installations) Manage engineer diaries and prioritise urgent/emergency call-outs Track job progress from booking through to completion Ensure jobs are completed within agreed timeframes Customer & Client Communication Act as first point of contact for tenants, clients, and contractors Handle booking appointments and providing updates Respond to queries relating to gas servicing, breakdowns, and safety checks Compliance & Certification Administration & Data Management Input job details, engineer notes, and updates into internal systems Maintain databases, spreadsheets, and filing systems Prepare reports for management on job completion, compliance, and performance Documentation & Reporting Generate and process job sheets, invoices, and reports Ensure accurate documentation for audits and inspections Support contract administration for housing associations, councils, or private clients General Office Support Support onboarding admin for engineers (certifications, records) Assist with ad hoc administrative duties Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.