As the Insurance Team Leader you will lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets,
A fantastic opportunity has arisen for an Insurance Team Leader to join a thriving Insurance Broker specialising in Commercial Insurance. As the Insurance Team Leader, you will lead, coach, and develop a team of Direct Sales Coordinators, ensuring the delivery of new business targets, excellent customer service, and full compliance with FCA regulations
Job Description:
1. As the Team Leader, you will lead and motivate a team of Direct Sales staff to achieve individual and team sales targets
2. Oversee daily operations, ensuring timely handling of inbound enquiries, digital leads, and referrals
3. As the Insurance Team Leader, you will monitor performance metrics and provide regular feedback through 1:1s and team meetings
4. Support recruitment, onboarding, and training of new team members
5. Handle escalated queries and complex cases, ensuring swift resolution and customer satisfaction
6. As the Team Leader, you will collaborate with underwriting partners and internal stakeholders to optimise conversion rates
7. Ensure all activities are compliant with FCA regulations and internal procedures
8. Contribute to strategic planning and continuous improvement initiatives
It would be good to see candidates with:
9. Previous experience in Commercial Insurance, Business Insurance, Commercial Fleet Insurance, and Corporate Insurance is essential for the role
10. Proven leadership experience in a sales or service insurance setting
11. You will possess excellent interpersonal and coaching skills with a passion for developing others
12. A Broker Cert CII certificate would be advantageous
13. Excellent interpersonal skills and broking skills, and the ability to build rapport with customers
14. You should have a passion for customer service and the ability to work both independently and as part of a team
15. Knowledge of Insurance Codes of Practice, Terms of Insurance, and Commercial Insurance
16. Driving licence
17. Excellent communication skills
Hours: Monday – Friday 9:00 am – 5:00 pm
Salary: DOE
Benefits:
18. Flexible working hours
19. Annual salary increase (not guaranteed)
20. Onsite gym
21. 24-7 GP Online Service and other wellbeing services available
22. Bupa
23. Pension
24. Hols: 25 + BH + 1 day for every 5 years of service
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.