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The Details
* Contract: Permanent
* Working: 3 days in the office (Mon, Tues, Weds), 2 days working from home
* Benefits: Competitive Salary, excellent pension and reward schemes
* Location: North East London
The Opportunity
* The company's HR SaaS products are in high demand; employee recognition and rewards help clients build excellent workplace cultures to improve retention and productivity
* Impressive company growth; they have 3,000 clients (98% retention rate)
* Their own staff retention is excellent due to the quality of their culture
* We have placed three BDRs and one Customer Success Manager into the company; they are performing well
* The Head of Customer Success (your manager) is highly regarded and supportive of progression
* Two days working from home (Thursday, Friday)
* Annual trip to Salt Lake City in the US
Company Overview
Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute that analyzes workplace culture and the psychology of motivation.
Join a Client Success team of 21 people.
The Role
* Customer first mindset; be the key point of contact for clients, ensuring the growth of one large client account and a group of smaller accounts through world-class account management
* Provide technical and product support; work with internal stakeholders on growth opportunities
* Customer onboarding and training; ensure clients have a great onboarding experience and provide continuous training to get the most value from their program solution
* Strategic thinking; proactive with ideas to offer solutions to clients and collaborate with sales to identify opportunities for account expansion
* Work with the sales team on opportunities for existing account growth
* Champion the voice of the customer internally, working with teams across the business to meet client needs
* Manage projects and prioritise workloads
* Offer expert guidance on available tools and technologies, aligning solutions with client goals and technical requirements
* Work alongside the Project Manager and Head of Customer Success
The Person
* Confident Account Manager with experience working with C-suite business partners across the globe
* B2B client relationship management of £1m+ spend Enterprise accounts experience is ideal
* Experience of SaaS account support is preferable
* Builds long-lasting relationships with key contacts
* Proactive approach to work, thrives on change and is excited about continuous learning
* Organised, creative and excellent project management skills
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