* Job Type: Permanent
* Job Schedule: Full-Time
Job Description
Reporting directly to the General Manager, you will play a pivotal role in overseeing the entire hotel operation, including Food & Beverage, Rooms Division, Guest Experience, Theatre, Meetings & Events, and Sales & Marketing. You will lead from the front, ensuring exceptional guest journeys, strong commercial performance and seamless operational delivery across all areas of the hotel.
This is a hands‑on leadership role suited to someone who thrives in a fast‑paced, high‑volume environment and is passionate about people, service excellence and driving results.
What You’ll Be Responsible For
* Leading the day‑to‑day operation of the hotel and acting as Deputy to the General Manager
* Driving exceptional guest satisfaction and maintaining the highest brand standards
* Managing and developing Heads of Department to build high‑performing, engaged teams
* Supporting revenue growth through operational excellence, sales initiatives and strategic planning
* Overseeing payroll, labour costs, budgets, stock control and financial performance
* Ensuring full compliance with Accor standards, audit requirements, Health & Safety and company procedures
* Collaborating closely with Sales & Marketing to maximise occupancy, events and business opportunities
* Completing Senior Duty Management shifts and responding effectively to operational challenges
About You
* Previous senior hotel operations management experience within a busy hotel environment
* Strong knowledge of Rooms, F&B and overall hotel operations
* Commercially aware with experience managing budgets, payroll and KPIs
* A confident leader who inspires, coaches and develops teams
* Passionate about delivering memorable guest experiences
* Flexible, proactive and highly organised with excellent communication skills
* Experience within an upscale or lifestyle hotel brand is advantageous
* Organisation and time management skills
* Strong leadership qualities
* Strong communication skills both written and verbal
* Administration and problem solving skills
* Ability to work to deadlines
* Creative
* Driven towards maximising sales and meeting departmental budgets
* Use of OPERA Cloud and Delphi system is preferable
* Two complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
* Employee benefit card offering discounted rates in Accor Hotels worldwide
* Free meals on duty and access to hotel gym
* Company pension
* Up to 33 days of annual leave per annum
* 10% Annual Bonus
Additional Information
* Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
* Pension Scheme: Secure your future with our contributory pension plan
* Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
* Complimentary Meals: Free meals provided while on duty
* Wellness Perks: Free access to the hotel gym
* Employee Assistance Programme: Confidential support available 24/7
* Annual Leave: Up to 33 days of annual leave per year (including public holidays)
The successful candidate must already have eligibility to work in the UK.
#J-18808-Ljbffr