Social network you want to login/join with:
IT Support Specialist, London (City of London)
Client: Finitas
Location: London (City of London), United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
IT Support Specialist | London Market Broker | London/Hybrid | £35,000 - £40,000 (DOE)
Finitas is partnering with a boutique London market broker to find an IT Support Specialist. The role involves providing first-line technical support, running reports, conducting disaster recovery testing, and managing IT assets.
Responsibilities:
* Provide first-line technical support and respond promptly to support queries.
* Maintain high customer service standards when resolving support issues.
* Own support issues and seek resolution, escalating complex cases to third-party IT support when necessary.
* Manage and document support calls systematically.
* Perform regular network performance testing.
* Monitor and resolve issues with blocked emails in spam filters.
* Check scheduled reports and troubleshoot failures.
* Update analysis using batch files, PowerShell scripts, and VBA code.
* Run reports and analyze data in SQL Server and MySQL.
* Create dashboards and analyze data in Power BI.
* Plan and execute disaster recovery tests, collaborating with external and internal teams.
* Document test results and recommend improvements.
* Maintain an accurate inventory of IT assets.
* Review software versions and updates.
* Assist the IT Manager with various projects as needed.
Qualifications:
* At least 2 years of IT support experience, preferably in a 1st-line support role.
* Experience working within the Insurance industry.
* Strong technical skills in computer systems and networks.
* Excellent troubleshooting and problem-solving skills.
* Effective communication and customer service abilities.
* Good time management and task prioritization skills.
* Team-oriented with collaborative working skills.
Note: Candidates are required to work in the London office 4 days a week.
This is an excellent opportunity to join a collaborative business and advance your career. If you meet the requirements, please apply now.
Note: Candidates must have the right to work in the UK; sponsorship is not provided.
#J-18808-Ljbffr