POAC Administration Support Clerk | The Royal Orthopaedic Hospital NHS Foundation Trust
Employer:
The Royal Orthopaedic Hospital NHS Foundation Trust
Location:
Birmingham, B31 2AP
Pay:
£24,465 per annum
Contract Type:
Permanent
Hours:
Full time
Disability Confident:
Yes
Closing Date:
27/03/2026
About this job
To provide admin support to the POAC team, including both clinical and admin staff to ensure effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.
Please be aware that this job vacancy may close earlier than the advertised date if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application as soon as possible.
* Provide administrative support to the POAC Ward Manager, Admin Team and Admin Manager.
* Incorporating printing, photocopying and filing.
* Provide accurate information for the POAC admin manager and Ward Manager.
* Attend and participate in Team meetings.
* Adhere to Trust policies and procedures.
* Update Synopsis entries to provide the minimum level of information needed.
* Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis.
* Contact patients by telephone to remind them to complete their Health Questionnaire and assist them with this if required to enable triage nurses to make a decision on level of assessment required.
* Check and cross‑reference upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.
* Based on nurses station or main reception answer incoming calls.
This may include retrieving notes from medical records library, secretaries offices etc.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe.
We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world‑class services and small enough to offer exceptional patient and staff experience.
We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award‑winning team.
The ROH is an equal opportunities employer.
We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace.
Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
MAIN DUTIES AND RESPONSIBILITIES
* Provide administrative support to the POAC Ward Manager, Admin Team and Admin Manager.
* Incorporating printing and photocopying.
* Work as a team providing cover for annual and sick leave, including main reception.
* Provide accurate information for the POAC admin manager and Ward Manager.
* Attend and participate in Team meetings.
* Adhere to Trust policies and procedures.
* Update Synopsis entries to provide the minimum level of information needed.
* Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis.
* Print patients SCR’s.
* Contact patients by telephone to remind them to complete their Health Questionnaire and assist them with this if required to enable triage nurses to make a decision on level of assessment required.
* Check and cross‑reference upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.
* Photocopy information for the nurses to disseminate to patients.
* Filing.
* Based on nurses station or main reception answer incoming calls.
* Take messages as and when needed and liaise with appropriate staff to action those messages.
* Ensure case notes are available for all patients attending the pre‑operative assessment centre.
Liaise with staff and service users.
Provide excellent telephone skills, accurately record telephone messages and other enquiries, and refer as appropriate.
Attend admin team/departmental meetings on a regular basis.
Contribute to building effective teamwork in exchanging views, ideas and communicating effectively.
Ability to make decisions and take actions within the team relating to routine enquiries, whilst receiving support and supervision. Ability to recognise situations that should be referred onto line manager and take prompt and appropriate action.
Work collaboratively as part of an integrated team.
Work within and keep up to date with National and Trust legislation, guidelines, policies, procedures and code of conduct relating to own role.
Be responsible for confidentiality in line with Trust policy and procedures.
Accurately input data using a variety of Trust IT systems in a timely way.
Strictly adhere to Caldicott and the Data Protection Act.
Ensure all information held is kept up to date.
Shred and destroy confidential documentation in line with Trust policy.
This job description is not intended to be a complete list of duties, but is expected to act as a guide to the main areas of key responsibility and as such will include any duties appropriate to the role.
This job description may be reviewed and revised where appropriate. It is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management.
Proud member of the Disability Confident employer scheme.
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