A leading MSP IT Support company is seeking a 2nd Line Analyst to join their team in Hook. The successful candidate will have a strong technical background and excellent problem-solving skills to handle escalations and troubleshoot issues. Responsibilities include providing technical support on Windows and MacOS, managing Intune capabilities, and maintaining support documentation. A proactive attitude and customer-first approach are essential. Salary ranges from £32,000 to £38,000 per year, offering an on-site work environment. #J-18808-Ljbffr