Job Description
Join LGPS Central at a pivotal moment — where strong client service capability supports long term investment outcomes.
This is a key role, based in Wolverhampton, supporting the wider business to deliver a high-quality service to our Partner Funds.
The Client Services Manager will support the Head of Clients in the day-to-day management of LGPS clients within the investment pool. This role is ideal for individuals looking to build a long-term career in stakeholder and business management, with a strong focus on customer service. The Client Services Manager will gain hands-on experience supporting a growing business, meeting the needs of its clients.
What you'll be doing:
As our Client Services Manager, here's an insight into what you'll be getting up to:
* Provide day-to-day support in managing LGPSC relationships, both internally and externally.
* Provide excellent levels of client service and support, managing day-to-day relationships externally with our Partner Funds as well as internally across the various departments, acting as the voice of the client.
* Ensure all client queries and requests are addressed in full and timely manner.
* Ensure all client interactions are recorded internally through the CRM system, taking a lead role in development and roll-out across the business as required.
* Play a lead role in the onboarding of any potential new clients, ensuring a smooth transition as move through the next phase of pooling.
* Work with the Client Services Officer to maintain internal documentation, such as meeting minutes, project tracking tools, and internal presentations, ensuring information is kept accurate and up to date.
About Us
LGPS Central (LGPSC) Ltd is the FCA regulated asset manager for eight local authority pension funds across the Midlands. LGPSC is jointly owned on an equal shares basis by those Partner Fund, and it is responsible for managing £45bn+ of their assets. It is one of eight Local Government Pension Scheme (LGPS) asset pools in the UK.
LGPS Central's Partner Funds are:
* Cheshire Pension Fund
* Derbyshire Pension Fund
* Leicestershire Pension Fund
* Nottinghamshire Pension Fund
* Shropshire Pension Fund
* Staffordshire Pension Fund
* West Midlands Pension Fund
* Worcestershire Pension Fund
The Company is committed to responsible investment and has made responsible investment a core part of the investment process in every asset class.
LGPS Central offers a friendly and diverse, hybrid working environment with a range of employee benefits. The Company moved to new premises at i9, Wolverhampton Interchange in January 2022, close to local transport links.
Our objective is to be a leading investment management company working with and for our Partner Funds. With a focus on value for money and performance we want to aspire to be one of the best because this is how we will deliver the superior investment returns and low costs for our Partner Funds.
Requirements
* Experience of pensions, investments and financial markets is essential.
* Experience of working with Local Government Pension funds is highly desirable.
* First class interpersonal, communication and presentation skills.
* Must be a proficient user of PowerPoint, Excel, and be familiar with CRM systems
* Experience in building collaborative relationships with a wide range of stakeholders including clients, Pension Committees, actuaries, investment advisors, senior management, and service providers.
Qualifications:
* Qualified to degree level is a minimum requirement.
* A postgraduate or professional qualification is preferred.
What do we offer?
We are proud to provide our people with a premium and exclusive benefits package and we are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:
* Competitive salary
* An enhanced and generous Pension Scheme
* 30 days' paid holiday plus bank holidays
* 2 days paid volunteering days
* An extra paid Company Day in addition to paid holidays
* Excellent Learning & Development Opportunities
* Welfare and Family friendly policies
* Enhanced pay for new parents
* Access to our Employee Assistance Programme 247 Health & Wellbeing Support
* Vitality Private Medical Insurance
* Hybrid Working
* Company Service Awards
* Cycle to Work Scheme
* Company Electric Vehicle Scheme
* Nominees of the Family Friendly Employer of the Year 2022 Personnel Today Awards 2022
* Winner of the Cultural Awareness Initiative of the Year FT Advisors Diversity in Finance Awards 2023
* Winner of Diversity and Inclusion Award LAPF In Investments Award 2023