Job Description
Work as part of a team of Security Operatives performing the following roles: Kent Marshalling Area (KMA), Security Office, Cycle Transport and Dartford Security Patrols.
You will be working for 12 hour shifts on a 4 on 4 off rota. You will have direct reports for shift team members.
* To be the designated shift team leader during hours of duty and to deliver duty shift briefings at the start of each shift .
* Authorise shift timesheets.
* Manage the PDR process.
* Manage the Airwave / Traka cabinet software.
* Manage the Net2 access control system.
* Manage annual leave / sickness absence, ensuring that staffing levels are maintained.
* Monitor and operate security CCTV systems.
* Support the transport of cyclists across the River Crossing.
* Patrol and audit the network and Depots on foot and in a vehicle.
* Respond to all security related incidents.
* Manage the issue of keys.
* Manage the issue of contractor permits.
* Accurately maintain security procedure audit trails.
* Ensure all security policies and procedures are robustly applied.
* Support the Security Office Administrator.
* Any other duties, commensurate with the position, as required by the Security Manager.
* Always apply the organisations Security Principles.
* Ensure a relentless focus on Zero Harm.
Kent Marshalling Area (KMA) Duties
* Marshal all vehicles coming into the KMA.
* Process Dangerous Goods Vehicles.
* Deliver a first-class Customer Service.
* Liaise with DVSA and the emergency services.
* Monitor Forward Tanker bay.
* Prepare KMA as Emergency Services RVP – if required.
* Follow and act on directions from Control Room Manager in relation to movement of vehicles from the KMA.
Qualifications
Qualifications, skills & experience:-
* Customer Service experience desirable.
* Previous security experience desirable.
* Knowledge of a specific security discipline desirable.
* First Aid experience desirable.
Personal Attributes:-
* Provide courteous customer service skills with a very strong customer focus,
* Ability to work under pressure and to tight timescales.
* A confident and professional manner.
* Ability to communicate at all levels.
* Excellent team working skills and able to build relationships at all levels.
* A clear and objective communication style.
* A flexible outlook to all tasks and duties.
* A willingness to travel to, and work at, other Connect Plus sites when required.
* Self-motivated, highly organised, and able to work on own initiative with the ability to multi-task.
* Possess good problem-solving skills with the ability to make decisions.
* Willingness to attend meetings when required.
* Willingness to learn and attend courses,
* Wear Connect Plus corporate uniform.
* Hold a full UK driving licence and be able to drive a 4x4 patrol vehicle in all conditions.
Behavioural Competencies :-
* Results Driven: Demonstrates a passion and excitement for his/her work. Tackle’s problems head-on and works to resolve them without delay.
* Focus on Excellence: Willing to go the extra mile to exceed expectations. Continually searches for ways to add value and take performance to the next level.
* Teamwork & Collaboration: Puts aside personal agendas to work for the benefit of the team, customers, suppliers and other stakeholders. Proactively builds knowledge through sharing knowledge, ideas, and expertise with others.
* Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Actively collects customer information and uses it to improve services and solutions. Manages the experience of customers to ensure positive relationships are established and maintained.
* Operational Excellence: Plans and organises work to safely achieve maximum efficiency and output. Delivers results consistently.
* Adaptability: Learns quickly. Adapts positively to changing business and customer demands. Is energised by change.
Additional Information
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
*Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*