Telephone Triage Clinician - Clinical Assessment Service [CAS]
Job summary
BARDOC are recruiting Telephone Triage Clinicians to provide a comprehensive triage service, for patients requiring the out of hours services,in particular working for the clinical Assessment service providing appropriate information, advice or referrals, as per the agreed protocols.
We welcome applications from Nurses, Pharmacists and Paramedics with 3 years post registration experience.
Hours for this role are flexible and are available Tuesdays, Fridays and Saturdays.
Shifts will be a minimum of four hours.
Pay Rates:
Nurses, Pharmacists and Paramedics: £23.23 - £28.51 per hour
Clinical Practitioners [Prescriber]: £25.68 - £41.03 per hour
[Depending on shift worked]
Main duties of the job
Your role as a Telephone Triage Clinician will be to carry out a range of tasks. This is a fast paced role in which you will use your clinical assessment skills to advise patients.
About us
BARDOC is a leading organisation with a reputation for innovation, delivering futuristic design across multiple GP Practices throughout Greater Manchester. Being a Community Benefits Society, it works in partnership with Patients and a range of other Service Providers, to deliver high quality Patient focused care to the heart of its local communities. Our Head Office is located at Moorgate PCC, based in Bury, where we operate a diverse range of 24/7 Healthcare Services across the North East Sector of Greater Manchester covering a wide geographical location encompassing Bolton, Heywood, Middleton, Rochdale, Bury and North Manchester.
Job description
Job responsibilities
Triage patients via telephone, evaluate and prioritise patient symptoms and provide home care advice. Signpost patients to appropriate services and give reassurance in line with the Government Standards for Better Health, up to date NICE Guidelines, Organisation Policies and Professional Body Codes of Conduct.
Ensuring that triage is a continuous process and all categories are checked on a regular basis, to ensure that the priority remains correct.
To refer to professional texts and training references online and through the Adastra system, when implementing triage.
To maintain clear, concise and accurate documentation within the systems provided.
Please see attached Job Description for further information.
Job description
Job responsibilities
Triage patients via telephone, evaluate and prioritise patient symptoms and provide home care advice. Signpost patients to appropriate services and give reassurance in line with the Government Standards for Better Health, up to date NICE Guidelines, Organisation Policies and Professional Body Codes of Conduct.
Ensuring that triage is a continuous process and all categories are checked on a regular basis, to ensure that the priority remains correct.
To refer to professional texts and training references online and through the Adastra system, when implementing triage.
To maintain clear, concise and accurate documentation within the systems provided.
Please see attached Job Description for further information.
Person Specification
Experience
Essential
* 3 years post registration experience
* experience of working in a widely diverse patient catchment area
* Experience of Primary Care/A&E/ Unscheduled care.
Desirable
* Telephone Triage Experience
Knowledge and Skills
Essential
* Knowledge of the NMC / HCPC / GPhC Code of Conduct
* Knowledge of the services provided in primary care
* Understanding of confidentiality regulations and protocols
* Understanding of Health and Safety regulations
* Good communication and interpersonal skills
* Strong commitment to excellent service provision
* Enthusiasm and self motivation
* Flexible approach to working hours
Desirable
* Clinical decision making skills
* Ability to adapt to change within the working situation
Qualifications
Essential
* Qualified nurse, paramedic or pharmacist.
* Statutory Professional Registration with the NMC, HCPC, or GPhC
Person Specification
Experience
Essential
* 3 years post registration experience
* experience of working in a widely diverse patient catchment area
* Experience of Primary Care/A&E/ Unscheduled care.
Desirable
* Telephone Triage Experience
Knowledge and Skills
Essential
* Knowledge of the NMC / HCPC / GPhC Code of Conduct
* Knowledge of the services provided in primary care
* Understanding of confidentiality regulations and protocols
* Understanding of Health and Safety regulations
* Good communication and interpersonal skills
* Strong commitment to excellent service provision
* Enthusiasm and self motivation
* Flexible approach to working hours
Desirable
* Clinical decision making skills
* Ability to adapt to change within the working situation
Qualifications
Essential
* Qualified nurse, paramedic or pharmacist.
* Statutory Professional Registration with the NMC, HCPC, or GPhC
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
Employer details
Employer name
BARDOC
Address
Moorgate Primary Care Centre
22 Derby Way
Bury, Manchester
BL9 0NJ
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