Clerical Administration Support
The closing date is 26 February 2026
To provide high-quality administrative and operational support to the Community Midwifery Team, ensuring the smooth running of services and timely support to both staff and patients. The role involves managing patient enquiries, coordinating appointments, maintaining equipment and stock, and supporting midwives and maternity support workers to deliver safe, efficient, and patient‑centred care.
Working from home or Hybrid working is not available for this role.
Previous applicants need not apply.
Main duties of the job
* Respond promptly and professionally to patient queries via phone, email, or in person.
* Grant and manage patient access to the Maternity Badger Net portal.
* Arrange and reschedule ante‑natal and post‑natal appointments, including clinics and individual consultations.
* Coordinate appointments for specialist tests, including Glucose Tolerance Tests.
* Provide day‑to‑day administrative support to midwives and maternity support workers within the community.
* Maintain accurate patient records and ensure data is up‑to‑date in relevant systems.
* Assist in the preparation of documentation and reports as required.
* Maintain and monitor all clinical and office stock levels.
* Arrange calibration, servicing, and maintenance of equipment in line with Trust policies.
* Process stock orders and ensure timely delivery to the team.
About us
Our STAR values—Service, Teamwork, Ambition and Respect—are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.
Based in the community setting with occasional travel to other sites as required.
Flexible approach to workload to meet the demands of the service.
Job responsibilities
* Strong organisational and time management skills.
* Strong communication and interpersonal skills.
* Ability to manage multiple priorities and work independently.
* Proficiency in IT systems, or willingness to learn Microsoft Office, Excel and healthcare software (e.g., Badger Net).
* Experience within a busy NHS health care environment.
Person Specification
Qualifications
* NVQ level 3 in Customer Services / Business Administration / Team Leading or ECDL or equivalent training and experience.
* Knowledge of Great Western IT systems including Medway and Medway Maternity.
* ECDL.
* Touch typing.
* Database management.
Experience
* Recent experience in a customer focused environment.
* In‑depth administration.
* Working knowledge of data protection and confidentiality.
* Working to tight and conflicting deadlines.
* Experience within a Maternity Health Care environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Great Western Hospitals NHS Foundation Trust
£24,937 to £26,598 a year (pro rata)
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