Job Overview
We are seeking a dedicated IT Support professional to join our dynamic team. The ideal candidate will possess a strong background in technical support, with expertise in computer networking, desktop support, and various operating systems. This role is crucial in ensuring the smooth operation of our IT infrastructure and providing exceptional customer service to our users.
Duties
* Provide technical support for hardware and software issues across various platforms including Windows, macOS, and Linux.
* Troubleshoot and resolve issues related to computer networking, VPNs, firewalls, and TCP/IP configurations.
* Manage user accounts and permissions through Active Directory and assist with software deployment using SCCM.
* Respond to help desk tickets efficiently using tools such as BMC Remedy, ServiceNow, or Jira.
* Conduct analysis of system performance and provide recommendations for improvements.
* Assist users with Microsoft Office applications and offer guidance on software troubleshooting.
* Maintain documentation of IT processes and procedures for future reference.
* Collaborate with team members to enhance overall IT service delivery.
Qualifications
* Proven experience in IT support or a related field with a strong understanding of desktop support principles.
* Proficiency in computer hardware troubleshooting and repair.
* Familiarity with Microsoft Windows Server environments and Active Directory management.
* Knowledge of networking concepts including LAN configuration, DNS management, and TCP protocols.
* Excellent communication skills with the ability to convey technical information clearly to non-technical users.
* Strong customer service orientation with a commitment to resolving issues efficiently.
* Experience with analysis skills to identify problems and implement effective solutions. If you are passionate about technology and have the skills required to excel in this role, we encourage you to apply and join our team in delivering outstanding IT support services.
Job Type: Full-time
Pay: £33,500.00-£45,000.00 per year
Benefits:
* On-site parking
Work Location: In person