Wimbledon Volkswagen
Contract Type: Permanent Full Time
Hours: 44 hours per week, Monday to Friday 7am to 6pm
Salary: up to £75,000 OTE (including basic up to £55,000, plus bonus)
Responsibilities
* Assist in providing guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
* Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
* Monitor department performance against budget, identify any shortfall and implement plans to improve the performance
* Analyse local market statistics to identify opportunities within the territory
* Organise departmental forecasts and reports in a clear and timely manner
* Manage and own our Customer Satisfaction
Qualifications
You will have prior experience in a similar premium automotive environment with a proven track record in transactional aftersales and delivering exceptional customer service experiences. You will have experience in leading a highly motivated team and know how to get the best out of each team member. A full UK driving licence is required for this role.
Benefits
Core Benefits
* Competitive salaries with structured pay scales and progression as you grow within the business
* Generous annual leave that increases with your length of service
* Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
* Access to Techscheme for discounted technology purchases with flexible payments
Health & Wellbeing
* Eyecare vouchers to help cover vision care needs
* Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
* Dental insurance for everyday dental care and unexpected treatments
* Optional critical illness cover for peace of mind during life's most challenging moments
Financial Wellbeing
* MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
* Free will writing services to help plan for the future
* Flexible life assurance options and partner life assurance for added protection
Leisure & Lifestyle
* Discounted gym memberships to support an active lifestyle
* Travel insurance to help you explore with confidence
* Access to home and technology vouchers
* bYond card and a wide range of exclusive retail and lifestyle discounts
EEO Statement
Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
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