Sales Consultant We are looking for a sophisticated, high-energy Sales Consultant who understands that selling fine jewellery is not a one-time transactionit is the curation of a lifelong relationship. In this role, you arent just selling gemstones; you are becoming a trusted advisor during the most significant moments of our clients' lives. You will balance a warm, empathetic approach with a fierce, results-driven mindset. You are someone who finds the "win" in both a closed sale and a client who returns year after year because they trust no one else. Key Responsibilities: Relationship Management: Proactively manage a personal client book, nurturing long-term loyalty through consistent, thoughtful follow-ups and personalized service. The Art of Discovery: Use deep active listening to uncover what makes a customer tick. You will identify their motivations, aesthetic preferences, and emotional drivers to present the perfect piece. Sales Excellence: Consistently meet and exceed monthly and quarterly individual sales targets and KPIs (e.g., Average Transaction Value, Conversion Rates, and Data Capture). Referral Generation: Provide such an exceptional, personable experience that clients naturally become brand ambassadors, driving new business through word-of-mouth. Closing with Grace: Confidently navigate high-value negotiations and overcome objections using product expertise and emotional intelligence. After-Sales Care: Oversee the end-to-end journey, from initial enquiry to post-purchase check-ins, ensuring the luxury experience never falters. If this sounds like something you might be interested in, reach out for a conversation ASAP - interviews will start imminently!