Company Description
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name synonymous with luxury, glamour, and extraordinary adventure.
This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600‑seated grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.
Within these much‑storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
At Raffles, you arrive as a guest, leave as a friend and return as family.
Job Description
The Commis Waiter will work alongside chef de rang on the floor, supporting them during service with food pick‑up, table service, clearing tables, station refills, drink service. The Commis Waiter will also be responsible for polishing and maintainance of glassware and crockery, maintain a neat and tidy back of house and working closely with the back of house team to make sure that there are always clean plates and flatware for each table. Along with supporting the barista and hosts when required.
Responsibilities
* Knowledge of menu and all products served within the drawing room.
* Deliver food orders from the kitchen to customers’ tables rapidly and accurately with an explanation of each dish for the guest.
* Act as the contact point between Front of the House and Back of the House staff.
* Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins.
* Explain the dishes to the guest with a knowledgeable and in a professional manner.
* Check in with customers and take additional orders or refill water, as needed and requested by senior colleagues.
* Serve food orders and remove used dishes and utensils.
* Ensure food is served in accordance with safety standards.
* Inform restaurant staff about customers’ feedback or requests.
* Commit to best possible sustainable practices daily in terms of waste management and purchasing.
* Additional responsibilities in absence of line manager or senior employee.
* Perform other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Health and Safety
* Ensure that all potential and real hazards are reported immediately and rectified.
* Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
* Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
* Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications – Essential
* Ability to communicate clearly and efficiently in English, both verbal and written.
* Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
* Proven track record of surprising and delighting guests.
* To be detail oriented and to work within a team.
* Flexibility to respond to a range of different work situation.
* Works well within a team environment.
* A proven track record and ability to provide high levels of service under pressure.
* Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
Qualifications – Desirable
* Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
* 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
* Staff meals while on duty.
* Free dry cleaning for uniform.
* Employer pension contribution of 3%.
* Enhanced sick pay.
* Enhanced maternity, paternity and adoption pay.
* Life Assurance 1x salary.
* Employee assistance program, including virtual GP and financial advice.
* Season ticket loans and cycle to work scheme.
* Colleague gifting to celebrate special occasions.
* Paid days off to move house or give back time to a charity of your choice.
* Internal learning and development programmes tailored to you.
* Fun‑filled events, whether that’s a pub quiz, team run or festive party.
* Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
* Worldwide development opportunities across Accor’s extensive brand portfolio.
Values
Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.
Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.
Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.
Have Your Purpose: Demonstrating care and responsibility within your role, to make a tangible impact on the business.
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