Service Development Lead - Housing & Tenancy
Location: East London
Contract: 6 months
Rate: £500 per day (Umbrella)
Working Pattern: Hybrid - 2-3 days per week on site
About the Role
A London Borough is seeking an experienced Service Development Lead - Housing & Tenancy to support a major programme of regulatory improvement and service transformation across its Housing & Tenancy Services Directorate.
This role plays a pivotal part in driving forward organisational change, strengthening regulatory assurance, and embedding a resident-focused approach to service delivery. You will help shape how the council understands and supports its tenants, with a specific emphasis on identifying vulnerabilities, improving tenancy management, and ensuring services align with new and emerging regulatory standards.
Organisational Context
The service is in a significant post-regulatory improvement phase, focusing on strategic leadership, compliance, and resident outcomes.
The role influences transformation across multiple housing functions, particularly tenant vulnerability, data improvement, and "knowing our tenants" initiatives.
Key Responsibilities
Lead the development and implementation of service improvement plans aligned with regulatory frameworks, including the Social Housing Regulation Act and Consumer Standards.
Co-produce policies, procedures, and service models in collaboration with frontline teams and managers.
Coordinate cross-functional working groups to deliver priority improvement projects across Housing & Tenancy Services.
Contribute to the development and rollout of performance frameworks, KPIs, and service standards.
Prepare high-quality business cases, project plans, governance papers, and progress reports for senior leadership.
Provide subject matter expertise on tenant vulnerability, regulatory compliance, and service design, ensuring all work aligns with best practice in housing services.
Essential Skills & Experience
Proven experience in service development, improvement, or transformation within social housing or local government.
Strong understanding of housing regulation, consumer standards, and resident engagement principles.
Excellent project management, organisational, and stakeholder engagement skills.
Ability to translate strategic objectives into deliverable operational changes.
Skilled in drafting clear, high-quality reports, policies, and procedures.
Comfortable working at pace in a complex, high-profile public sector environment.
Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy