Role Overview
Allen Motor Group are currently looking to employ an Aftersales Advisor to join our Ford dealership in Northampton. Using your fantastic customer experience skills, you will keep the customer informed and consulted on their vehicle servicing, answering any questions or queries they may have.
Key Responsibilities
* Updating customers on their vehicle and any potential work that needs to be done
* Ensuring all recorded information is accurate and stored correctly
* Booking vehicles into the workshop
* Achieving set performance targets by upselling products
* Ensuring adherence to all GDPR guidelines
Job Details
This position is offered on Full-time permanent basis, 46.33 hour working week Monday – Friday and 1 in 3 Saturday’s, £30,000 basic salary and an OTE of £33,500, reporting to the Aftersales Manager.
Skills & Qualifications
No! Whilst we welcome applications from those with a background in an automotive aftersales/service advisor role, we understand that everyone started without experience at some point, so we relish applications from people looking to begin their automotive career with us. The key attributes and skills we look for in candidates are:
* Excellent organisational and administrative skills
* A full UK driving licence
* Great attention to detail
* A background in customer service would be highly advantageous
* Experience using computer software systems
Benefits
* 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service
* Fantastic discounts on MOT’s, services and parts
* Life assurance benefit, at no cost to yourself
* £1,000 refer a friend scheme
* Full training and support to develop and progress your career with Allen Motor Group
Why Allen Motor Group?
At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.
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