Are you an experienced housing support manager with a passion for delivering high-quality resident support services? We are looking for a proactive and people-focused Housing Support Team Manager to lead a frontline team delivering tenancy sustainment, resident support, and community-focused housing services across North London. This is a fantastic opportunity to join a forward-thinking organisation committed to improving resident outcomes and creating sustainable communities. You will play a key role in leading service delivery, supporting vulnerable residents, and driving performance across a busy housing management environment. Key Duties & Responsibilities • Lead and motivate a team delivering housing support and tenancy sustainment services. • Oversee complex resident cases including safeguarding, vulnerability, and ASB. • Support residents to maintain successful and sustainable tenancies. • Work collaboratively with statutory and partner agencies to deliver effective interventions. • Monitor service performance, KPIs, and compliance standards. • Manage escalated complaints and tenancy-related issues. • Ensure excellent customer service and resident engagement across the service. • Drive continuous service improvement and promote best practice within the team. This role would suit an experienced Support Team Leader, Neighbourhood Manager, or Tenancy Manager looking to take the ...