This is your chance to become the technical "boots on the ground" for a global operation. Acting as the primary tactical counterpart to the Global Systems Manager, you will turn high-level infrastructure plans into reality. In this role, you aren’t just a ticket‑closer; you are the hands‑on expert ensuring our international sites are connected, compliant, and operational.
Working hours: 37.5 hours per week
Salary: £40,000 - £45,000 DOE
Office based with FREE ONSITE PARKING & GREAT TRANSPORT LINKS
Why join Acorn?
* Comprehensive induction and training
* Investors in People accredited employer
* Healthcare and pension schemes
* Free on-site parking & great transport links to Leeds, Bradford & Skipton
* Subsidised on-site canteen
* Cycle to work scheme
* Gym membership discounts
* Company events
* Monthly reward scheme – Acorn Achievers
* Refer-a-friend bonus – earn up to £100!
Role Responsibilities
* Technical Escalation Lead: Serve as the "Level 2/3" expert. When the helpdesk faces a complex, non‑routine hardware or software issue, you are the problem solver who steps in to fix it.
* Infrastructure Execution: Get hands‑on with the physical layer. Support the installation, cabling, and racking of servers, switches, and power (UPS) hardware at global sites.
* Systems & Virtualization Support: Maintain the health of our virtual environment. Support the lifecycle of Virtual Machines (VMs) and ensure our Hyper‑V platforms are running smoothly.
* Telephony & Comms: Assist in the setup and troubleshooting of company PBX and VoIP systems to keep our global teams communicating effectively.
* Global Field Projects (International Travel): Travel internationally (approx. 10%) to execute infrastructure projects, manage new office setups, and handle site expansions.
* Operational Continuity: Execute critical system maintenance to ensure zero business disruption. (Note: This occasionally requires flexible hours during off‑peak windows).
* Asset Coordination: Work with the Manager to track global hardware lifecycles and maintain the pristine documentation and organization of our server room environments.
Skills & Experience
* 3–5 years of hands‑on experience in an infrastructure or hardware support role.
* Practical experience with Hypervisors, Virtual Machines, and server hardware.
* Solid understanding of physical network troubleshooting and rack management.
* Travel readiness: Ability to travel 10% of the time for project deployments or hardware refreshes.
* Flexibility to work non‑standard hours when necessary to match global time zones.
Who We Are Looking For
* "Number Two" mindset: Execute independently with precision.
* High learning aptitude: Solve unfamiliar hardware or complex issues without constant supervision.
* Initiative: Self‑motivated and stays productive when manager is remote or traveling.
* Communication: Provide clear updates to ensure management always knows the status of a project, no matter where you are.
Benefits
* Monthly reward scheme – Acorn Achievers (£100 vouchers for winners, £50 for runners‑up).
* Recommend a Friend: Earn up to £100 if referral joins Acorn.
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