The Shared Revenues and Benefits Partnership (SRP) is the Council Tax, Business Rates and Benefits service for Ipswich Borough Council, Mid Suffolk District Council and Babergh District Council. The partnership brings together three councils to deliver high-quality Revenues and Benefits services across the area.
As an Apprentice within the partnership, you will gain hands-on experience in a busy local government environment, carrying out a range of administrative duties while working with confidential information.
You will be fully supported while completing a Level 3 Apprenticeship in Business Administration.
This is a 37-hour per week role, worked Monday to Friday, offered on a fixed-term contract for 2 years. The post is based at Grafton House, 15-17 Russell Road, Ipswich.
What will you be doing?
Answering customer enquiries and updating accounts
Checking letters, emails and reports and taking the right action
Helping to review customer entitlements, such as benefits, discounts and exemptions
Carrying out searches to help confirm customer details or find updated contact information
Supporting officers with admin tasks, including booking appointments and preparing casework
Helping to gather information, statistics and reports
Getting involved in projects and ideas to improve the service
Working towards and completing your apprenticeship qualification
Carrying out other reasonable tasks linked to the role
Why apply?
This Apprenticeship Is Ideal If You're Looking To
Start a career in Local Government
Gain experience in a professional office environment
Build confidence and workplace skills
Earn while you learn
About You
You will have at least 2 GCSEs at grade 4 (or equivalent), including English Language and Maths, and a good eye for detail, particularly when working with numbers and statistics.
You will be well organised, with good written and verbal communication skills, and be a flexible team player with a positive, "can do" attitude.
You will be committed to successfully completing your apprenticeship and developing your skills within the partnership.
As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.
For more information about this role, please contact Skye Banks (She/her) on or email
If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification to find out more about this role: Job Description and Person Specification
The selection process will be an interview. Interviews will be held on 9th March 2026.
The assessment interview process will be carried out in person.
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Proud member of the Disability Confident employer scheme
Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.