Company Overview
Ponko is an award-winning car superstore located in Cambridgeshire, offering over 250 vehicles ready for same-day drive away or delivery across the UK. We pride ourselves on our extensive knowledge and innovative approach within the automotive industry, providing tailored solutions to meet all customer needs. At Ponko, we're proud to be a trusted name in the vehicle industry, known for delivering high-quality service and a customer-first approach. As we continue to grow, we're looking for a passionate and professional Customer Care Advisor to join our friendly and dynamic team.
Summary
As a Customer Care Advisor at Ponko, you'll play a key role in supporting our customers both in person, via telephone and email. You'll be the first point of contact for many customers, ensuring every interaction is positive, helpful, and professional.
Working Hours:
Monday - Thursday - 8am till 5:30pm
Friday's - 8am till 5pm
Key Responsibilities:
* Deliver outstanding customer service across face-to-face, phone, and email channels
* Handle customer enquiries, complaints, and service requests efficiently
* Work closely with the wider team to ensure smooth operations and quick resolution of issues
* Maintain accurate customer records and documentation
* Assist with administrative tasks related to customer care.
* Provide detailed information about vehicle features and warranties.
* Maintain accurate records of customer interactions and data entry tasks.
* Ensure a high level of customer satisfaction by addressing inquiries and resolving issues promptly.
What We're Looking For:
* Previous experience in a customer service or customer care role (ideally in the vehicle or related industry)
* Motor trade experience (preferred)
* Confident, polite, and professional communication skills
* Ability to remain calm under pressure and manage multiple tasks in a fast-paced environment
* Team player with a positive attitude
* Good computer skills and attention to detail
* Excellent phone etiquette and interpersonal skills for effective client interactions.
* Basic data entry skills to maintain accurate records.
Why Join Ponko?
* Be part of a growing company with a strong reputation in the industry
* Supportive team environment
* Opportunities for development and progression
* Employee benefits and company perks
If you are passionate about cars and dedicated to providing excellent customer service, we invite you to apply today and become part of our amazing team at Ponko
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company events
* Company pension
* Free parking
* On-site parking
* Transport links
Application question(s):
* Do you have any motor trade experience?
* Do you have motor trade experience?
Experience:
* Customer service: 1 year (preferred)
Licence/Certification:
* Driving Licence (preferred)
Work Location: In person