Job Description
The role requires strong leadership, professionalism in navigating complex situations, and a commitment to continuous improvement. You will oversee the development and implementation of SOPs, training programmes, incident management, and HR-related responsibilities, while also acting as the primary contact for out-of-hours enquiries.
Collaboration with peers and the wider management team will be key in maintaining service quality, compliance, and the highest standards of professionalism.
Key Responsibilities
1. Provide strategic leadership, fostering a culture of excellence, accountability, and improvement.
2. Lead and manage a large operational team, ensuring professional standards and performance management.
3. Deliver protective services for VIPs and high-risk events, including proactive risk assessments and contingency planning.
4. Oversee and update SOPs, Assignment Instructions, and ISO audits across the campus.
5. Lead the design and delivery of engaging security training programmes.
6. Act as primary incident manager and ensure accurate, timely reporting.
7. Collaborate with other managers to maintain infrastructure protection and personnel safety.
8. Support external client events across the UK, delivering complex protective services.
9. Handle HR welfare, disciplinary matters, and Health & Safety responsibilities.
Professional and Personal Competencies/Qualifications
10. Proven experience leading and motivating large operational security teams.
11. Excellent communication and interpersonal skills, with the ability to influence at all levels.
12. Strong decision-making skills, particularly in high-pressure situations.
13. Highly organised, able to prioritise and manage multiple projects.
14. Proactive, responsive, and ownership-driven approach.
15. Advanced risk assessment and incident management capabilities.
16. Experience in developing and delivering professional training programmes.
17. Discretion, professionalism, and confidence when working with VIPs and senior stakeholders.
18. Strong security background with demonstrable operational management experience.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.