Referencing Team Leader 12 month FTC
What will I be doing?
Work with the Referencing management team and the wider business to continually review our customer proposition and suggest improvements to process
Identifying and resolving issues within the team, addressing complaints, and ensuring smooth operations.
Delivering excellent customer service, addressing customer issues, and ensuring customer satisfaction.
Recognise training needs for individuals and coach and develop the team to deliver their optimum performance, targets and increased productivity
Motivate and inspire the team to achieve targets through effective leadership, utilising the employee engagement survey and staff morale survey to demonstrate improvement
Deliver agreed monthly service levels through effective resource management and supporting the department line balancing where required
Deliver a monthly team quality score of at least 85%
Ensure that team members are kept up to date with product and procedure changes and are informed of the objectives and standards expected by the company
Facilitate motivational and inspirational team huddles/team meetings to discuss current issues, provide updates and to build and motivate the team to work as one unit
Hold effective and developmental monthly 1 to 1 meetings which include setting and monitoring SMART objectives
Collaborating with other departments and teams to ensure seamless operations and achieve shared goals.
As well as a competitive salary we also offer the following benefits
Annual option to buy additional holidays
Death in service benefit x4 salary
Company pension scheme
Enhanced maternity & paternity leave
Benefits portal offering discounts on technology & Electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
We offer employee welfare benefits- financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
Volunteering day
Free Parking
This is an office based role at our head office in Lincoln.
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REF-(Apply online only)