Overview and what we offer
* Mon - Friday 37.5hrs
* Location - Manchester
* Refer a friend for £1000 bonus which is unlimited!
* Generous holiday entitlement
* Day off for your birthday
* Staff Awards
* Hotel and airline discounts
* Employee Assistance Programme
* OUR COMPANY CULTURE IS..... Bright, Energetic, Fast Paced and Rewarding, where we PROVIDE you with the opportunity for that brighter FUTURE!
* Clarity Travel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
Who we are and what we do
We're a global, multi award winning Business Travel Company and we make business travel straightforward! By getting our customers where they need to be for work, safely, efficiently, and cost-effectively. We do this through a fusion of cutting-edge-technology and exceptional customer service. Our team comprises of over 800 industry experts, delivering the right service at exactly the right moment, we are the trusted provider of hassle-free travel management programmes for progressive businesses and organisations everywhere.
Role Purpose
We’re looking for an experienced Credit Control Manager to lead our credit control function, overseeing a portfolio of c.1,000 client accounts. You’ll manage three Team Leaders, leading a team of around 20 people, and play a key strategic role within finance. Reporting to the Head of Credit Control, you’ll help shape cash collection, credit risk, and team performance at scale.
Key Areas
* Lead and develop three Team Leaders who manage a team of 22, ensuring consistent performance across the credit control function.
* Oversee credit control activity across a high-volume, high-value client portfolio, ensuring timely collections.
* Manage a diverse debt book using appropriate strategies based on risk, value, and client relationships.
* Review and manage credit limits and policies in line with business risk appetite.
* Drive cash collection strategy and DSO reduction, setting targets and tracking progress.
* Produce clear KPI and performance reporting for the Head of Credit Control.
* Build strong relationships with sales, account management, and client finance teams.
* Identify and implement process and automation improvements to increase efficiency.
* Manage credit risk and bad debt provisions through regular portfolio reviews.
* Support the development of scalable credit control policies and best practice.
People Management
* Set expectations for PDPs, appraisals, and regular 1:1s, with at least two formal reviews per year.
* Coach and support individual and team performance to maximise productivity.
* Promote a customer-focused culture with clear accountability.
* Keep teams informed through regular communication on performance and priorities.
* Act as an ambassador for our values, creating a positive and supportive team environment.
* Champion wellbeing and healthy work–life balance.
Experience
* 5+ years’ experience in credit control or accounts receivable management.
* Proven experience managing people managers
* Strong background managing high-volume, high-value portfolios.
* Working knowledge of ERP and accounting systems (e.g. SAP, Oracle, Sage, NetSuite).
* Strong analytical, communication, and stakeholder management skills.
* Proactive, solution-focused mindset with confidence to influence.
#J-18808-Ljbffr