Salary: Up to £25,000 depending on experience + up to 6% discretionary bonus per annum
Working Location: Hybrid – Milton Keynes - Office requirements Monday, Tuesday and Thursday.
**Additional IDD checks will be required for this role ***
The role is to start Monday 8th July 2024.
At NHBC we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.
Why you should join us
We are a modern, lifestyle and family friendly employer who are in a period of rapid growth, investing in technology, data and new ways of working. We need passionate, talented and driven people to join us on this journey.
We encourage our colleagues to work flexibly. We don’t promise we can offer you exactly what you want, but we are always happy to talk flexible working.
What we offer:
* 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
* Generous pension scheme, with an employer contribution of up to 10.5%.
* Life Assurance (x4 salary).
* Subsidised private medical insurance.
* Cycle to Work scheme.
* Employee discounts platform, including gym discounts.
* 24/7 employee assistance programme supporting your mental wellbeing.
* 2 days volunteer leave.
* Equalised maternity, paternity, adoption leave and pay for all new parents.
What you’ll be doing:
* Dealing with high volume phone calls, recommend repudiation or investigation of a claim at first contact.
* Manage customers’ expectations, explaining decisions succinctly and well, detailing what will happen next in the claims process.
* Seek advice, direction and authority when necessary, from the appropriate support function.
* Ensure understanding and adherence to GDPR and Treating Customers Fairly requirements.
* Ensure complaints are managed in a timely and pro-active manner, with adherence to required timescales and regulatory requirements.
The ideal candidate will have:
* Customer Service Experience.
* High level of empathy.
* Strong verbal and written communication skills.
* Computer literate