Job Description We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before. There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity. This is a role for someone who thrives in a fast paced environment, loves solving problems, and is energised by working with people. You’ll be commercially aware, customer obsessed, and confident using data to influence decisions. What you’ll do Monitor daily operational performance across teams, ensuring KPIs, SLAs, and quality standards are consistently met. Analyse performance trends to identify risks, opportunities, and areas for improvement. Turning analysis into actionable improvements. Achievea commercial targets through effective partner management. Work closely with operations to support action plans that improve efficiency, customer experience, and commercial outcomes. Support the delivery of operational initiatives, process changes, and continuous improvement activity. Provide clear, concise reporting and insights to operational leaders. Act as a point of support for frontline teams, helping remove blockers and ensuring smooth day to day delivery. Champion best practice and contribute to a positive, high performance culture. Support onboarding, training, and communication activity where required.