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Salary: Competitive
Hours: 40 hours average per week
Role: Permanent
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Purpose:
The Allocators are responsible for ensuring an effective and efficient operation by allocating resources to specific tasks within defined time frames, utilising Avtech, in order to meet client specifications.
Job Details:
* Title: Allocator
* Location: Bristol Airport
* Reporting To: Duty Manager
* Salary: Competitive
* Shifts: Rostered 4 on 4 off shift patterns
* Hours: 40 hours average per week
* Role: Permanent
If you require additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We're here to help!
Key Responsibilities:
* Monitor the issuing and receiving of equipment to all staff
* Assign staff to new jobs using Avtech and monitor their progress
* Assist Duty Managers with staffing levels
* Keep the Duty Manager informed of delays or problems
* Manage incoming requests, update Avtech, and allocate tasks to meet service standards
* Ensure customer requests are met within SLA
* Respond professionally to telephone enquiries from staff and customers
* Liaise with airline staff and handling agents
* Provide reports on delays, SLA failures, accidents, and incidents
* Brief staff on operational matters
* Escalate potential service failures proactively
* Identify operational challenges and plan responses
* Ensure fair and consistent staff work allocation
* Monitor staff performance and timeliness
* Promote efficient allocation methods
* Plan ahead for the next 36 hours
Carry out any reasonable tasks requested by management. Key tasks may vary based on client and operational demands.
Requirements:
Experience and Skills:
* Previous experience in a similar role is desirable
* Excellent communication skills
* Right to work in the UK
* Ability to pass a DBS check
* Provide 5 years of reference information
Desirable Skills:
* Interpersonal and communication skills
* Flexibility and adaptability
* Innovative thinking
* Achievement-oriented
* Energy and drive
Applicants with more than 6 months spent outside the UK in the last 5 years will need police clearance from all relevant countries before interview.
Benefits:
* 24/7 UK-based GP service for employee and immediate family
* Mental health support and counseling
* Get Fit Programme
* Financial and legal support
* Cycle to work scheme
* Access to Perks at Work app with discounts, resources, and support services
For more information, visit our careers page.
About Us:
ABM is a global provider of integrated facility services, committed to sustainability and improving spaces across various industries. We employ over 10,000 team members in the UK, serving iconic sites nationwide. Learn more at www.abm.co.uk.
We promote diversity and inclusion and are proud members of the Armed Forces Covenant Employer Recognition Scheme.
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