Job Title: Lodge Manager
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* Salary: £23,500 per annum, plus excellent benefits
* Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
* Location: Croft Lodge, Aldridge, WS9 8NJ
About the role
Churchill Estates Management is recruiting an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied role involves coordinating the development and related activities, making a positive difference every day to the lives of our Home Owners, and providing a hassle-free retirement living lifestyle.
Reporting to the Area Manager, you will manage property maintenance and deliver first-class service to Owners. As the on-site trusted, friendly neighbor and go-to person, you will liaise with customers and suppliers, manage contractors, schedule maintenance, complete health and safety checks, organise activities and events for Owners, and more. This role is crucial to the success of the Lodge and the enjoyment of Owners, offering a highly rewarding experience.
About you
This position is ideal for individuals with experience in retirement living, social housing, hospitality, uniformed services, charity, or health & social care sectors. A successful Lodge Manager enjoys front-of-house work and excels in customer service and administration.
You should have a passion for excellent customer service, an outgoing and friendly personality, and the ability to act with sensitivity and diplomacy. You must also be efficient, assertive, and capable of managing safety and security, displaying good judgment and remaining calm under pressure. While engaging frequently with residents, you should be comfortable working independently and using your initiative.
To assist with event organisation and site maintenance, you need to be an accomplished administrator, computer literate, with experience using Microsoft Office applications, including Excel and Outlook.
About us
We are Churchill Estates Management, a progressive managing agent overseeing over 220 developments nationally, managing more than 9,000 apartments and serving over 11,000 retired individuals. We are rapidly growing with ambitious plans for the future. Join our professional, award-winning, customer-focused team.
Our values are encapsulated in the TORCH acronym: Trust, Openness, Respect, Communication, Honesty.
What we offer
* Annual holiday entitlement of 24 days + Bank Holidays
* A day off on your birthday
* Life Assurance
* Eye Care reimbursement
* Professional development and qualifications
* Thorough induction and ongoing training
* Highly rewarding work
If you want to be part of our success story and embody our values, apply today. We also prioritize protecting your personal data; please read our Privacy Policy for more information.
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