Sales Co-ordinator - Northampton | £25,000 | Mon-Fri, Office Based Are you confident, outgoing, and known for delivering fantastic customer service? Looking to swap weekend shifts or retail hours for a Monday-Friday office role where you'll be valued, supported, and part of a friendly, collaborative team? This could be the step you've been waiting for. We're working with a well-established, innovative company in the building solutions sector, known for developing smart, sustainable products that support energy-efficient construction across the UK and Europe. With strong growth and a great team culture, they're now looking for a Sales Co-ordinator to join their Northampton-based office. This is a brilliant opportunity for someone with experience in customer service, retail, or hospitality who's ready to build their career in an office environment-no technical background required, just a positive attitude and a passion for helping people. What You'll Be Doing: Processing customer orders and keeping clients updated every step of the way Handling enquiries via phone, email and web, offering clear, friendly support Supporting the sales team with day-to-day admin and customer communication Making outbound service calls to ensure ongoing customer satisfaction Processing returns and credits in line with procedures Following internal processes (SOPs) and contributing to improvements over time Being a team player-professional, proactive, and happy to get stuck in What We're Looking For: A confident communicator with a natural ability to build rapport Great attention to detail-especially when it comes to handling orders and customer details Someone who can stay organised, prioritise tasks and work independently when needed A team-first attitude with a friendly, flexible approach Comfortable using MS Office (Word, Outlook, Excel) Previous customer service experience is essential-retail or hospitality experience is very welcome! What's on Offer: £25,000 salary Monday to Friday working hours - no weekends or evenings A structured, supportive environment with full training provided A team that genuinely gets along-professional but sociable (yes, they do enjoy the occasional team trip to the pub!) A fantastic opportunity to break into or build on your career in office-based customer service Whether you've already had a year or so in an admin or office role, or you're looking to transition from a customer-facing position into a long-term office career, we'd love to hear from you. Apply now to find out more and take your next step with a business that's making a real impact on the future of sustainable construction. This role may also be suitable for candidates with experience as: Sales Support Administrator, Sales Operations Assistant, Sales Administrator, Commercial Support Executive, Internal Sales Coordinator, Sales Office Assistant, Sales and Customer Service Coordinator, Sales Support Specialist, Business Support Coordinator, Client Services Administrator, Order Processing Coordinator, Sales Assistant (Office-Based), Administrative Sales Assistant, Sales Team Support, Sales Support Officer