We are looking for a motivated and detail-oriented Housing Technical Support Officer to join our Private Sector Housing team. With the commencement of the Renters' Rights Act and the impending Additional Licensing of HMOs in the Borough. This is an exciting time to join the team to play a key role in improving housing standards, supporting enforcement activity, and contributing to safer, better-quality homes in our communities. You’ll work as an authorised officer, providing technical, operational and administrative support across a range of housing functions, including licensing, compliance, and case management. Key Responsibilities In this varied and impactful role, you will: Manage and respond to service requests, including case monitoring, site visits and follow-up actions Maintain and update key systems, including the Housing Notices Register and Rogue Landlord Prosecution database Produce accurate records, reports and responses to formal information requests such as FOIs Support service improvements, income generation initiatives, and promotional activities About You We are looking for someone who: Preferably has experience in a regulatory or enforcement environment Demonstrates strong communication, organisation and analytical skills Has knowledge of housing legislation and enforcement processes, or the ability to develop this quickly Is confident working both independently and as part of a team Can manage competing priorities and respond effectively to a fast-paced, changing workload You’ll also need a good standard of education (GCSEs including English and Maths, or equivalent experience) and be confident using IT systems and databases. Please click on the links below to view the job description and person specification. A CV template is available if you do not already have a CV. We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters. What we offer: We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy. Flexible working & career progression Local Government Pension Scheme Staff discounts & salary sacrifice perks Free parking & confidential wellbeing support Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments. Find out further information about working at Telford & Wrekin Council including our full list of benefits. Please note: We do not hold a sponsorship licence for visas. Attached documents 0116 Housing Technical Support Officer (002).docx