ABOUT US
The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.
The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
JOB DESCRIPTION
About the role
We have a new opportunity for a Service Manager to join our Guinness Property Responsive Repairs team on a full time, permanent basis in Oldham.
Reporting to the Repairs Delivery Manager you will manage and support the Responsive Repairs team to deliver quality first time fix repairs in our customers' homes within Greater Manchester. You will manage the team's productivity, quality of work and progress by undertaking regular inspections of work. You will also manage approved contractors' performance and to ensure compliance with financial and non-financial contractual arrangements.
What we're looking for
We are a customer-focused organisation, so we know that how we do things is just as important as what we do, and we understand that successfully delivering an excellent customer focused repairs service is important.
To be considered you must be an experienced senior repairs professional with great customer service skills and a willingness to go the extra mile to get the job done. You will also have up to date knowledge of building construction, maintenance, repairs and safety legislation.
You will also need to demonstrate -
Experience of leading, managing, developing and motivating teams.
Up to date knowledge of housing sector best practice and relevant legislation.
Experience of successfully delivering an excellent customer focused repair service.
Experience of repairs management information systems.
Excellent oral and written communications.
Ability to manage and performance manage operational teams.
Essential Qualifications:
Relevant Technical qualification - trade NVQ level 3 or equivalent.
NVQ Level 3 First Line Management
Full UK driving licence,
Please note: This position will require a basic DBS check which will be paid for by The Guinness Partnership.
If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria.
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Benefits
• Holidays We offer 25 27 days holiday a year, plus bank holidays. We will also give you the opportunity to buy up to an additional 5 days. You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).
• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme. Guinness match your contribution up to 9%. To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.
• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.
• Performance Pay Annual Performance Score bonus subject to eligibility
• Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death
• Health Plan Options There are a couple of health care schemes available depending on the post grade
• VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work
• Access to the Finance wellbeing portal
• Professional subscription annual payment
• Travel season ticket loan
• Car lease scheme
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