Job Description
Job Title: Contact Centre Team Leader
Location: Manchester City Centre
Hours: 40 hours per week, including evenings and 1 in 3 weekends
Salary: £30,000 (DOE) Plus Bonus
About Optical Express
Optical Express is the UK’s only complete eye care provider and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract procedures. With over 35 years of expertise, we continue to lead the way in ophthalmic care across the UK, Ireland, and mainland Europe.
Supported by an esteemed International Medical Advisory Board, we work with world-renowned innovators such as Johnson & Johnson Vision and Zeiss, ensuring patients benefit from cutting-edge technology, highly skilled surgeons, and exceptional clinical outcomes.
The Opportunity
Due to continued growth and recent acquisitions, we are looking for a dynamic and experienced Contact Centre Team Leader to join our high-performing team. This role plays a key part in ensuring operational excellence and outstanding service delivery across our inbound and outbound contact centre functions.
Reporting directly to the Head of Contact Centre, you will be responsible for leading, motivating, and developing a team of contact centre agents, driving performance, and ...