This is a fantastic chance to step into a role where what you do genuinely makes a difference to people’s day. As a L2 IT Support Engineer, you’ll take ownership of technical issues that come your way — diagnosing and resolving them for your clients. You’ll work across a diverse range of technologies, tackling both entry-level support tasks and more complex engineering challenges, and also work on client projects.
What’s in it for you
Join a small, welcoming team where you’ll be supported as you learn and develop
Build your hands-on experience across a wider mix of technologies
Gain exposure to a range of customer environments, industry networks and events
Real opportunities to grow your career as your skills expand
What you’ll be getting stuck into as an IT Support Engineer
Taking ownership of Level 1 and Level 2 technical tickets, troubleshooting software, hardware, network, and SaaS issues through to resolution
Communicating effectively with customers throughout the ticket lifecycle
Documenting technical resolutions, creating playbooks, checklists, and how-to guides for colleagues and end-users
Hardware configurations and projects such as email security, app deployment and migrations
Performing routine checks on customer systems including backups, security, device management, and log reviews
Supporting operational tasks such as onboarding and compliance reviews
Suggesting, investigating, and helping to implement automation processes to improve efficiency
What you’ll bring to the table as an IT Support Engineer
Extensive experience in a technical support environment
Hands on experience in the majority of
Common desktop operating systems (Windows, macOS, iOS, Android) and server operating systems (Windows Server, Linux)
Networking (TCP/IP, DNS, DHCP, VPN, Wi-Fi, firewalls)
Microsoft 365, Microsoft Intune, and modern workplace solutions
Common software applications, SaaS platforms, and troubleshooting techniques
Cyber security principles and compliance standards such as Cyber Essentials and GDPR
Remote support tools and ticketing systems
Confidence communicating with users by phone and in-person
A proactive, problem-solving mindset focused on positive outcomes
A full UK driving licence (or plans to obtain one soon)
This is a full-time, office-based role (Uckfield) with the potential for occasional home working. They are open to offering slightly reduced hours if required – for example to fit around child-care responsibilities.
If you’re ready to take the next step and grow as an IT Support Engineer, send your application today — we’d love to hear from you.
They are committed to building a diverse and inclusive workplace and actively encourage applications from underrepresented groups, including women in technology. They encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to