Job Description:
EUC Engineer is responsible for managing or performing work across multiple areas of the overall IT Platform/Infrastructure including analysis, development, and administration. It may also involve taking functional oversight of engineering delivery for specific departments.
Responsibilities:
• Planning and developing entire engineering solutions to accomplish business goals
• Building reliability and resiliency into solutions with appropriate testing and reviewing throughout the delivery lifecycle
• Ensuring maintainability and reusability of engineering solutions
•Ensuring solutions are well architected and can be integrated successfully into the end-to-end business process flow
• Reviewing engineering plans and quality to drive re-use and improve engineering capability
Skills:
* Familiarity with BI/dashboarding tools such as Looker, Power BI, and Tableau
* Strong production data engineering experience
* Knowledge on python
* Proven experience working with enterprise-scale datasets and unstructured data (e.g., NLP, speech metadata)
* Solid understanding of data governance, anonymization, privacy, and security best practices for telemetry and user data
* Good knowledge on SysTrack and scripting
* Knowledge on Nexthink, Intune, Entra ID, ServiceNow, Tanium to integration with the Experience portal and automate via scripts.
* Designs, builds, and deploys self-healing scripts and automation workflows to reduce manual effort and move towards the target of zero touch incident resolution.
* Skills on Data Analytics, Data Aggregation, Data cleansing, Data Enrichment, Data Filtering, Anomaly Detection
* Drive automation initiatives to reduce manual touchpoints, streamline processes, and enable near touchless incident resolution.
* Lead gap analysis and root cause investigations, ensuring that improvements are prioritized based on user impact and business value.
* Identify and implement automation use cases to reduce manual effort, improve efficiency, and decrease risk.
* Facilitate workshops and co-design sessions with users, IT, and business stakeholders to capture needs, validate solutions, and foster a culture of empathy and collaboration.
* Act as the voice of the user in all EUC service decisions, advocating for simplicity, accessibility, and satisfaction.
* Collaborate with internal teams, technology partners, and vendors to ensure seamless delivery and ongoing optimization of EUC services.
Benefits:
You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
* Contributory pension
* Extra holiday purchase
* Life insurance policy
* Private medical insurance
Equal Opportunities:
Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.