Deliver Service Excellence. Drive Client Success.
Are you an experienced, detail-oriented customer service professional who thrives on building long-term client relationships? Do you have a strong sense of ownership, a solutions-focused mindset, and the ability to manage multiple accounts with efficiency and care?
Trade Mastermind is seeking a professional and committed Customer Account Manager to deliver exceptional service to our growing client base. This is a high-impact, client-facing role where your dedication, organisational skills, and interpersonal abilities will be instrumental in driving customer satisfaction and retention.
If you're passionate about delivering real value to clients and are looking to grow within a high-performing, ambitious team, we’d love to hear from you.
Key Responsibilities
* Act as the primary contact for a portfolio of clients, ensuring high levels of satisfaction and engagement throughout the client journey.
* Lead the onboarding process for new clients, coordinating all necessary documentation and ensuring a smooth handover from sales.
* Provide clear, tailored support and training to clients on our products and services, ensuring they understand how to derive maximum value.
* Monitor client activity and proactively address potential issues, ensuring any concerns are resolved quickly and professionally.
* Collaborate closely with internal departments, including sales, operations, and technical support, to meet and exceed client expectations.
* Ensure regular client communication, feedback collection, and continuous improvement in the client experience.
* Identify opportunities for continuous service enhancement, supporting business retention and long-term growth.
About You
* Minimum 5 years of experience in a customer service or account management role, ideally in a fast-paced or professional services environment.
* Exceptional communication and interpersonal skills, with the ability to engage clients confidently and empathetically.
* Highly organised and detail-oriented, capable of managing multiple accounts and priorities effectively.
* Proactive approach to problem-solving and continuous improvement.
* Strong IT skills and confidence using CRM or client management systems.
* A collaborative team player who is equally comfortable working independently.
* Demonstrates professionalism, discretion, and a high standard of service at all times.
What We Offer
* A competitive salary, reflective of experience and contribution.
* Structured induction and full onboarding support from day one.
* Opportunities for career growth and internal development.
* A professional, supportive team culture that values excellence and collaboration.
* Free on-site parking and use of shared kitchen facilities.
* Access to our on-site café and local amenities.
* A rewarding role where you can make a real impact and build long-term client relationships.
Apply Today
If you're committed to providing high-quality client service and want to be part of a forward-thinking organisation that values your contribution, we encourage you to apply today.
Join Trade Mastermind and take the next step in your career with a company that champions professional growth and service excellence