Overview
The Marketing Content Manager will lead the creation, management, and strategic oversight of all content across the Montcalm Collection, ensuring the group’s voice, identity, and values are consistently communicated across digital and offline channels. This role combines creativity and commercial insight to develop engaging narratives, campaigns, and seasonal activations that drive revenue, enhance brand positioning, and elevate the guest experience. Acting as a brand guardian, the Marketing Content Manager collaborates closely with internal teams, hotel properties, and external agencies to deliver compelling storytelling across websites, social media, newsletters, press, and in-room collateral, while optimising content for visibility, engagement, and alignment with luxury hospitality standards.
Key Responsibilities
* Develop and implement content strategies aligned with brand positioning and commercial goals.
* Ensure consistency of tone, messaging, and visuals across all platforms, aligning with Marriott Autograph Collection, Design Hotels, and B-Corp requirements where applicable.
* Translate business priorities, campaigns, and seasonal activations into compelling narratives.
* Write, edit, and publish content for websites, social media, newsletters, blogs, press releases, and in-room collateral.
* Collaborate with design, PR, and digital agencies to produce creative assets (photography, video, graphics, animation).
* Manage the content calendar across the portfolio to ensure timely, coordinated execution.
* Oversee website content updates, SEO optimisation, and digital storytelling.
* Support property-level campaigns with engaging content and storytelling.
* Partner with Revenue, Sales, and PR teams to ensure campaigns are commercially effective.
* Support the Social Media Executive to implement effective social media channel management, driving growth and engagement.
* Ensure Brand Books for each property/brand are up to date and adhered to across the portfolio. Provide guidance and training to hotel teams on brand voice and guest communication standards.
Skills & Qualifications
* Proven experience in content creation, brand storytelling, or digital marketing (hospitality or luxury lifestyle preferred).
* Exceptional writing, editing, and communication skills.
* Strong understanding of SEO, digital marketing, and social media platforms.
* Experience managing creative campaigns across multiple channels.
* Strong project management and organisational skills.
* Collaborative, proactive, and detail-oriented mindsets.
Working Conditions
* Full-time role, based across Montcalm Collection hotels and central offices in London.
* Office-based with flexible working to meet campaign deadlines and business priorities.
* Regular interaction with operational teams, partners, and media.
Benefits
* Competitive salary
* A supportive, empowering team environment
* Benefits platform with various discounts
* Wellbeing support, workshops and advice
* 28 holidays including eight bank holidays, with more holidays after two-year service
* Cash-back health benefits, including optical, dental, chiropractor and physio services
* Discounted gym membership
* Access to Wellbeing platform and sessions, including EAP
* Celebrate your special day with a fully paid day off on your birthday.
* Awards and Recognition Programme
* Annual parties
* Regular and ongoing training and development, including leadership workshops
* Pension scheme
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior written agreement from our Head of Human Resources will be considered the property of the company and will not be subject to agency fees.
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