We are seeking a Full Time (37 hours per week) Lettings Officer to join our team on fixed term contract until September 2026 This role is all about customer service and delivering an excellent experience for both our outgoing and incoming customers. This isn’t a call centre or sales role – it’s about delivering a positive customer experience to our customers and maximising income through efficient management of our exit process and voids works on our homes, as well being the first step in welcoming and onboarding new customers to Warwick District Council through the viewing and letting of homes. If you enjoy using your own initiative as well as working as part of a team, this role is for you. You will be responsible for responding to a variety of enquiries covering the process of moving new tenants into our homes. Dependent on whether you are working on our empty homes or lettings side, the tasks may vary, but include handling tenancy terminations, sign-ups and support with ensuring tenancy sustainment. So, whether you are looking to pursue a career in housing or have worked in the sector for many years and want to feel the buzz of helping families find their forever home, this could be the perfect opportunity for you!