About the job.
Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the East region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate. Working in a busy administration team, you will provide regional customer communication and correspondence, routine business as usual support alongside ad hoc requests. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.
* Engage with customers, both verbally and in writing, in response to enquiries and complaints.
* Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
* Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
* Collation of statements of evidence and providing CCTV images where available.
* Processing of invoice payments in accordance with National Highways Policies and Procedures.
1. Provision of effective administrative support to the business. A broad ranging accountability which m...