Job title: Secretarial Administrator | Grade: 4 | Employment type: fixed term (12 months) | Hours: full time (35 hours per week) | Starting salary: £31, | Directorate: Client Legal Services | Department: Civil Legal Assistance Office | Location: Inverness | Closing date: 26 October (23:55)
We’re seeking an organised and motivated Secretarial Administrator to join our CLAO Inverness office, providing efficient, high-quality legal administrative and casework support to solicitors and Heads of Office across the CLAO network.
You’ll play a key role in helping us deliver client-centred and trauma-informed legal services, ensuring our offices run smoothly and our clients receive the highest standard of support.
Key responsibilities include:
· Audio and copy typing, drafting legal and other documents
· Maintaining and updating case files within the case management system
· Assisting solicitors with administrative and case-related tasks
· Managing reception duties, including dealing with client and contact enquiries
· Administering incoming and outgoing mail through various communication methods
· Processing case documents, including downloading, photocopying and scanning
· Diary management and coordination
· Processing invoices and requisitioning goods or services through internal systems
· Using and monitoring Legal Aid Online (LAOL)
· Supporting the Network and Support Coordinator with delegated tasks
· Supporting training and work planning for new business support colleagues
· Other general office and administrative tasks as required.
To succeed in this role, you will need:
· Speed and accuracy in typing
· Excellent oral and written communication skills
· Competent in the use of IT, including Microsoft applications
· High level of accuracy and attention to detail
· Ability to work independently and seek guidance appropriately
· Excellent time management and organisational skills
· Excellent customer service skills
· Sound understanding of confidentiality and data protection.
For more details about this role and a full list of essential criteria and required competencies, please see the Job Description.